When accepting our Terms & Conditions of Sale, customers agree to follow all our policies of sale in our “Delivery & Returns” section.

Ordering with us

When you place an order, we’ll need your name, address, e-mail and address. When your request has been processed we’ll notify you of receipt of your order and you’ll be able to check if all the details are correct.

It’s useful to have a contact telephone number so that we can reach you if there’s a problem with your order, or if your order requires a delivery quote. This information may be given to our couriers in case they need to contact you about the delivery of your order.

Unfortunately we cannot fulfil any obligations if the product you ordered becomes out of stock, if a Maker is unable to fulfil their order due to circumstances beyond reasonable control, or if we are unable to obtain authorisation for your payment, or if we identify a pricing or product description error.


Payment for all orders is at point of sale and not at point of despatch. Payment must be made using PayPal at this time.

The total cost of your order is the price of the products ordered plus delivery, unless clearly marked otherwise. By ordering you confirm that the PayPal account and all associated credit or debit cards being used are yours. PayPal terms and conditions apply and can be seen here – https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full

To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address in the United Kingdom (PO box numbers and hotels are not acceptable) and possess a valid PayPal account.

We reserve the right to reject any offer of purchase by anyone at any time.

Contract Cancellation

If you change your mind you’re entitled to cancel a purchasing contract, provided you do so no longer than seven days after the day on which you receive the products. You’ll be given a full refund, minus the initial postage charge. Please note that this does NOT apply to bespoke, custom made pieces. Please see our Delivery & Returns policy below for more details. If you wish to cancel this contract prior to order despatch, please contact us as soon as possible. If your order has already been despatched please follow the procedure set out in our Returns Policy.

Product Pricing & Descriptions

All prices published are set by our Makers and are in pounds sterling. Each product purchased is sold subject to its Product Description, but please do remember that handmade craft is not mass-produced and therefore slight variables in design and colour are always possible. If we run offers/discounts on an individual Maker’s work, these discount codes are not applicable to another Maker’s work.


Some of our Makers always keep a range of their work in stock at all times and are able to deliver within 2-5 working days. Others require longer delivery periods or only make to order so please do bear this in mind if you are ordering a gift for a specific time. If you need something by a given date and are unable to communicate this via our site please do contact us and we will do our best to help you.

Delivery and Returns

Delivery Charges and times: UK mainland delivery costs are included on the cart page unless clearly stated otherwise (e.g for furniture and larger items) and estimated delivery times are also given with each product. We’ll all work very hard to meet the delivery times quoted on our site but please bear in mind that these are estimates, and postal services aren’t always as reliable as we’d like them to be! At times of public holidays, e.g Christmas, delivery may take a little longer.

Delivery Methods

We use Royal Mail, and a signature is usually required on delivery. Some of our Makers choose to deliver their work in person.

International Shipping

Some of our Makers are happy to ship to Europe, USA and further! If you are outside of the UK and would like to order from us please email us at info@shopinthesquare.co.uk us to discuss and arrange a quote. Please note that customers are responsible for any import charges/duties that may be incurred and must comply with any local regulations.

Customer Details

Please ensure that your delivery address details are correct. We can’t be held responsible for any delivery problems that may arise due to incorrect address details. All orders will require a signature on delivery. If you indicate that a package can be left at your home or with a neighbour, this is at your own risk. Some couriers do not like to leave parcels unless signed for by the customer, so we can’t guarantee delivery if you are unable to receive the parcel yourself.

Returns and Refunds

The Customer accepts that shopinthesquare.co.uk does not guarantee items for sale on the site. Our Makers are responsible for their own products. When a Customer makes a transaction on our site they accept that they are entering into an agreement with the Maker of the item and that although shopinthesquare.co.uk will do all possible to ensure a high standard of service, we are not responsible or liable for the condition of the products.

We hope that you’ll be very happy with your purchases from shopinthesquare.co.uk, but understand that occasionally you may wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than seven days after the date on which you received the products.

Please email us on info@shopinthesquare.co.uk with your contact details, your order details and let us know why you are returning an item so that we can put things right for you. You’ll then be sent a returns address and details of how to proceed.

Please return your item in good condition, ideally with its original packaging within 7 working days from the date you received the products. Items returned damaged will not be eligible for a refund. The refund excludes the original delivery charge.

If you’re returning a product because it is faulty we will pay the return delivery costs.

If you return goods to us, please use an insured method of despatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.

Privacy Policy

Shopinthesquare.co.uk is the trading name of The Wolverhampton and Black Country Creative Enterprise Hub, working in accordance with the UK Data Protection Act 1998. We use SSL encryption technology, which is a secure system that protects your personal information when you enter potentially sensitive details on the site.

We collect data about you when you place an order, join our mailing list, contact us or enter competitions on our site. We would only share your contact details with our carefully selected partners, in particular those companies offering prizes on our site, and you would be made aware of this at the time of entering any such competition. You’ll always be able to unsubscribe from any mailing list. We take your personal privacy very seriously and will not sell, distribute or disclose information about you unless approved by you or unless we are required to do so by law.

If you enter a competition organised by ourselves or in close partnership with another company you’ll automatically go onto our mailing list. You are free to unsubscribe at any time. Winners names may be published on this website or on our facebook page.

When you place your order you’ll be asked if you would like your details to be added to our mailing list. We run this as an ‘opt-in’ rather than ‘opt-out’ system as we respect your privacy. If you opt to join our mailing list we’ll only use your details for ordering/delivery purposes and to tell you about our news, special offers, new products, or changes to our site. You can unsubscribe at any time.

We provide links to other sites that may not have the same strict privacy policy as ours and cannot accept responsibility for other sites once customers have left madebyhandonline.com.

We will of course take all reasonable care, in so far as it’s in our power to do so, to keep your personal details, the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.